TERMS OF SERVICE
Updated: 1/31/2024
- By sending payment you agree to these terms and services.
- TOS is non-negotiable and any commissioner/buyer is expected to read and understand all terms.
- Ignorance of TOS does not exclude you from agreeing and abiding to the TOS as it is publicly available.
-We will NOT accept any AI produced images. This includes: references, fursuit images, or anything related of fursonas or fursuits. If submitting said material you will not be considered for any future projects, commissions or work. Please support artists instead for your references!
Please be sure to read through them in its entirety before placing an order with us, regardless if its a premade item or a custom piece.
These terms apply to all items sold by us and are subject to change as time goes on.
IMPORTANT: You MUST be 18 years or older to order from us, or you must have your legal guardian/parent buy for you.
Please note: We do have a feline in our home. We do our best to keep our items and materials separated in locations that she could not get to, however do know that hair can travel despite our best efforts so if you have an allergy with cats please keep that in mind when ordering from us.
Aside from that, we do have geckos, an axolotl and snake but they are kept away from the work environment but we are willing to share photos of them if requested.
------------------------------------------------------------------------------------------------------
Our Rights:
- We have the right to refuse service to anyone. This may include due to poor communication, rude attitude or we feel uncomfortable working with. We have the right to cancel the commission at anytime if we feel the commissioner is going against our TOS.
- If purchasing a premade responses must be as prompt as possible. If communications ceases for more than 72 hours without answer the premade will be relisted.
-We are not responsible for the actions of those wearing or using our creations. Anyone wearing our items do not represent the views of ourselves, and we do our best to keep informed.
-You do not have our permission to make any molds of our bases, fursuit parts or of those that we buy from when we have worked on your commission.
-We will not make someone else's fursona for you, or make a close-copy. If you are caught doing this, you will be blacklisted from working with us.
-Cherri and Istor work at different times, and have designated days off from working. We will however communicate on those times off if needed should an issue arise.
Days off:
Cherri: Monday & Tuesday
Istor: Sunday & Monday
------------------------------------------------------------------------------------------------------
Payment:
-Payment is in USD only.
-We accept payments through Paypal or Square. We do NOT accept cashier checks, bank transfers or Western Union.
-We do not accept payments directly and will instead send you an invoice that has the breakdown of charges, our TOS listed again, and any other additional information. No payments will be sent through 'friends/family' as this is against Paypal's TOS.
-Customers can opt to pay in full, or use a payment plan. However, work will not start until commission/item has been paid off by at least 50%. Please notify us if you need a payment plan, we will work with you on an estimated time frame. Shipping will be determined as well during this time.
-Payment plans can be put on hold for up to one month if communication is given. This will be a one-time allowance however.
-Payment plans will not exceed more than three months.
-If payment plans need to be broken up into more than three pay cycles (ie: payment is broken up into 6 payments), then a 5% fee will be applied to the final cost.
-A 30% Non-refundable deposit is required to secure your slot, order materials and time spent with communication, estimations and quotes.
------------------------------------------------------------------------------------------------------
Refunds:
-Refunds are only given when fursuit parts/full suits are in production. We do not issue refunds if there is buyer's remorse - please be sure ahead of time that you can afford buying from us.
-We keep the non-refundable 30% deposit for any work done.
-If we have to cancel then a full refund will be issued, including the non-refundable 30% and any work done will be altered and resold. OR, a refund of 70% will be given along with any materials purchased for commission. We deserve the right to cancel if the commissioner is rude, pushy or unreasonable.
-If communication from the commissioner ends and we are unable to get a response then a refund will be given in full, and any work done on the commission will be altered and sold to make up for time spent. Time limit would be up to a month before we decide to end the commission process.
------------------------------------------------------------------------------------------------------
Work Process:
NOTE ABOUT DEADLINES:
-If a deadline is needed please be sure to mention that at the beginning of the communication process, made in the initial inquiry! That way we can see if the commission is doable in the allotted time frame depending on various factors such as size of our queue, type of commission you are requesting, etc. Any requests made after the commission has been accepted will not be valid; we will do our best to meet it but we cannot guarantee it will happen.
-If the event is less than six months out then we NEED to know! This does not mean you will be able to jump in line; this is for us so we can ensure our work process is steamlined.
-We do NOT accept rush fees nor will allow them.
-We will do our best to color match. We will compare swatches and get your final approval before ordering any additional fur (if needed) before proceeding. Please keep in mind that some colors may not be exact.
-We will require a digital reference image of your character that shows a clear front, back and side view of the item we are commissioned to work on (i.e: headshot for headbase, etc.) We will not accept a collage of images, NSFW material, Second Life/VR models screenshots and outdated references. No shading or gradients on the reference please. If you do not have a reference sheet then we will not accept your commission until then; you are welcome to commission an artist or find free lineart to color instead.
-We will ask for measurements along with a DTD (if needed) to ensure we are sizing appropriately. This includes the size of your head, wrists, or other areas that might be of importance. We can assist in the 'how-to' on obtaining these measurements if needed!
-We will require a hand outline to ensure handpaws are to size though our handpaws are usually a one-size fits all.
-If you are ordering a set of feetpaws (plantigrade/digitgrade) we will require a set of shoes to build them around. Please send us a pair that is slip on and comfortable for you to wear - though no dirty shoes please!
- Our queue can be found in our trello.
We do our best to keep it up to date with any progress, though if you have any further questions feel free to send us a message and we'll touch base with you! We try to provide a weekly update on where your commission is currently at.
Queue Link
- We will at times order parts (head bases, claws, etc.) from other fursuit makers if the project requires it, but we will also use our own parts that we have constructed. We are currently working on our inventory to have more options available. This will be discussed in the initial quote/exchange.
-When your commission has been accepted you will be asked to join our discord server where we have a specialized chat room just set for your commission where both Cherri and Istor can communicate updates, get feedback, and anything else that is related to your commission. Once the commission has been completed the chat room will remain for one month before being archived. We have found this personally works best for us as we are able to pin messages for reference, any important notes and things of that nature. If you do not have a discord we can figure out what would be the next best way to communicate, whether that would be telegram, email, etc.
------------------------------------------------------------------------------------------------------
DUCT-TAPE-DUMMIES:
-If we are making a body suit then a DTD will be required and along with measurements to ensure we are on the proper track! There are a number of tutorials on how to make a DTD that can be useful. Please be sure to make the DTD's in a "T" position with legs slightly parted.
Helpful Resources:
https://www.goldenmaw.com/howtodtd
https://www.youtube.com/watch?v=1mFz0WmpSmI
https://www.youtube.com/watch?v=qClXNQifwCQ
-We are not responsible for the shipping of DTD's to us.
-Any DTD's that are received and are falling apart or very smelly will be subject to being tossed out and you will be requested to make a new one.
-Any DTD's we receive will be sent back with the commission once we are done, unless you request us to get rid of it.
------------------------------------------------------------------------------------------------------
Warranty & Repairs
-It is expected that the commissioner is to keep proper care of their commissioned item and take standard procedures to ensure that their item is cleaned properly, maintained and handled with general care.
-We offer a warranty of 180 days (6 months) after suit/parts are sent out to fix any issues that may arise from normal wear (i.e: torn seams, loose threads, etc.) and we will fix it for free.
-Warranty is void if item is misused, roughhoused, or measurements that were given were incorrect.
-If an item arrives defective please reach out to us as soon as possible and we will do our best to make it right.
-Client is responsible for all shipping charges for items to be sent to us. We will cover shipping to send it back to you.
-We will not work on suits that are visibly dirty, smelly, or not cared for. If received in this condition we will send it back until it can be cleaned.
------------------------------------------------------------------------------------------------------
Shipping:
-Please ensure your address is up to date!
-The price of shipping will be calculated in the final quote that we confirm with you when placing your order.
-Items will only be shipped once paid off in full.
-If you live outside the United States please keep in mind that you will be responsible for paying any custom/import fees that may come from shipment. We will not lie about the value of an item in order to avoid import fees as it is illegal. We will not ship to the following countries due to strict packaging/EU laws:
-Germany
-France
-Spain
-Greece
-Lithuania
-Poland
-All shipments will come with tracking and insurance.
-We will offer local pickup however if the driving exceeds an hour then shipping will be required. We do not allow at-home pick up, and instead will meet somewhere public (ie. grocery parking lot, etc)
------------------------------------------------------------------------------------------------------
What we will not do:
-Copyright/IP Characters (No Spyro, but a growlithe may be allowed)
-Characters based around harmful ideologies
-Other people's fursonas/characters
-We will not mimic/copy other fursuit makers styles! If you want a suit in their style, please commission them instead!